Refund policy

Vulkan Motive Inc. – Return & Exchange Policy

Effective Date: 06-2026

This Return & Exchange Policy applies to all purchases made through www.vulkanmotive.com.

GENERAL RETURN CONDITIONS

  1. All returns must be authorized by Vulkan Motive Inc. prior to being sent back. Unauthorized returns will be refused.
  2. To request a return, contact us via email or through your customer account to receive a Return Merchandise Authorization (RMA) number.
  3. Items must be returned unused, in new condition, and in original packaging.
  4. The return request must be initiated within 15 calendar days of delivery.
  5. Return shipping costs are the responsibility of the customer unless otherwise stated in writing.

RESTOCKING FEES & CANCELLATIONS

  1. Approved returns may be subject to a 15% restocking fee.
  2. Orders canceled after processing or refused at delivery may incur a 5% payment processing fee and a 15% restocking fee.

NON-RETURNABLE ITEMS

  1. The following items are not eligible for return or exchange:
    • Electrical items (e.g., tuning tools, modules, diagnostic equipment)
    • Used or installed parts
    • Carbon fiber components
    • Wheels and tires
    • Freight shipments
    • Custom, special order, or international items
    • Products marked "off-road use only"
    • Shipping charges

EXCHANGES

  1. Exchange requests must be submitted within 15 calendar days of delivery.
  2. Exchanges are subject to product availability and prior approval.
  3. Approved exchanges must be for an item of equal or greater value.

DAMAGED OR INCORRECT ITEMS

  1. Customers must inspect shipments immediately upon delivery.
  2. If an item arrives damaged or incorrect:
    • Take clear photos of the item and packaging
    • Contact us within 4 calendar days of delivery
    • Retain all original packaging for claim processing
  3. Claims filed after 4 calendar days may not be honored.

RETURN SHIPPING GUIDELINES

  1. All returned items must include:
    • A valid RMA number
    • A copy of the original invoice or packing slip
  2. Returns must be shipped using a trackable method.
  3. Items returned damaged due to poor repackaging will not be eligible for refund.

REFUND PROCESS

  1. Approved refunds will be issued to the original payment method within 10 business days after the returned item is received and inspected.
  2. Shipping charges are non-refundable.

WARRANTY CLAIMS

  1. Product warranties, if applicable, are provided by the manufacturer and subject to their terms.
  2. Vulkan Motive Inc. does not offer additional warranties beyond those of the manufacturer.

EU RIGHT TO WITHDRAW ***EU CUSTOMERS ONLY***

This EU Right of Withdrawal Policy applies only to consumers located within the European Union (EU), European Economic Area (EEA), and other jurisdictions where mandatory consumer withdrawal rights apply. This policy supplements and, where required by law, supersedes any conflicting provisions contained in Vulkan Motive Inc.'s Return & Exchange Policy.

RIGHT OF WITHDRAWAL

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase without providing a reason within fourteen (14) calendar days.

The withdrawal period expires fourteen (14) days after:

• The day you acquire physical possession of the goods; or the day a third party designated by you, other than the carrier, acquires physical possession of the goods; or for orders consisting of multiple items delivered separately, the day you receive the final item.

HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL

  • To exercise your right of withdrawal, you must notify Vulkan Motive Inc. of your decision to withdraw from the contract by means of a clear statement before the withdrawal period expires.

You may contact us at:

Vulkan Motive Inc.
Website: www.vulkanmotive.com
Email: support@vulkanmotive.com

  • You may use the Model Withdrawal Form provided below, although its use is not mandatory.

RETURN OF GOODS

  • After notifying Vulkan Motive Inc. of your decision to withdraw, you must return the goods without undue delay and no later than fourteen (14) days from the date you communicate your withdrawal.
  • Unless otherwise agreed, you are responsible for the direct cost of returning the goods.
  • All returned goods must be securely packaged and shipped using a trackable shipping service. Customers are responsible for retaining proof of shipment and tracking information until the return has been received and processed by Vulkan Motive Inc.
  • Returned goods should be returned in their original packaging and include all original documentation, manuals, accessories, hardware, inserts, and components supplied with the product.
  • To receive a full refund, goods should be returned in unused, uninstalled, unmodified, and resalable condition. Where permitted by applicable law, Vulkan Motive Inc. reserves the right to reduce the refund amount or assess diminished value if returned goods show signs of installation, use, modification, damage, missing components, missing documentation, or missing original packaging beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
  • Vulkan Motive Inc. may reject returns that are damaged due to inadequate packaging during return shipment or that fail to comply with reasonable return shipping requirements to the extent permitted by applicable law.

REFUNDS

  • If you validly exercise your right of withdrawal, Vulkan Motive Inc. will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered for the order.
  • Additional costs arising from your selection of expedited, express, or premium shipping services are not refundable.
  • Refunds will be issued using the same payment method used for the original transaction unless expressly agreed otherwise.

Vulkan Motive Inc. may withhold reimbursement until:

  • The returned goods have been received; or
  • You provide evidence that the goods have been returned, whichever occurs first.
  • Approved refunds will generally be processed within ten (10) business days after receipt and inspection of the returned goods.

DIMINISHED VALUE OF GOODS

  • You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
  • Examples may include installation, use, modification, damage, missing components, missing documentation, missing original packaging, or handling beyond what would ordinarily be permitted in a retail environment.

RESTOCKING FEES AND SHIPPING CHARGES

  • Except where prohibited by applicable consumer protection laws, Vulkan Motive Inc. reserves the right to apply a twenty percent (20%) restoking fee of the purchase price for returned items including original shipping cost.
  • Where legally permitted, such restocking fee may account for handling, inspection, repackaging, administrative processing, inventory management, payment processing costs, and other reasonable costs associated with the return.
  • Original shipping charges, expedited shipping charges, and return shipping costs are non-refundable except where reimbursement is required by applicable law.
  • Nothing in this section shall limit or waive any mandatory consumer rights, including any statutory right of withdrawal or refund rights available under applicable consumer protection legislation.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

To the extent permitted by applicable law, the right of withdrawal does not apply to:

  • Goods made to the consumer's specifications or clearly personalized products;
  • Goods that, after delivery, are inseparably mixed with other items;
  • Sealed goods not suitable for return for health protection or hygiene reasons if unsealed after delivery;
  • Products specifically identified as custom order, special order, or manufactured to customer specifications;
  • Digital content supplied electronically where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is lost.
  • Where permitted by law, Vulkan Motive Inc. may also deny refunds or reduce reimbursement for goods that have been installed, used, modified, damaged, altered, or otherwise rendered unsuitable for resale due to customer actions.

RELATIONSHIP TO STANDARD RETURN POLICY

  • This EU Right of Withdrawal Policy applies only where mandatory consumer protection laws grant a statutory right of withdrawal.
  • For customers outside jurisdictions providing such rights, Vulkan Motive Inc.'s standard Return & Exchange Policy remains applicable.
  • Where a conflict exists between this policy and Vulkan Motive Inc.'s standard Return & Exchange Policy, this policy shall govern for eligible EU consumer transactions to the extent required by applicable law.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Vulkan Motive Inc.
Website: www.vulkanmotive.com
Email: [INSERT CUSTOMER SERVICE EMAIL]
Address: [INSERT BUSINESS ADDRESS]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order Number: __________________________________

Product(s): _____________________________________

Ordered on: ____________________________________

Received on: ___________________________________

Customer Name: _________________________________

Customer Address: _______________________________

Signature (only if submitted on paper):

Date:

POLICY UPDATES

This policy is subject to change without notice.

Last updated: June 2026