Shipping policy

Vulkan Motive Inc. – Shipping Policy

Effective Date: 05-2025

This Shipping Policy applies to all purchases made through www.vulkanmotive.com.

ORDER PROCESSING & FULFILLMENT

  1. Orders are processed within 1–2 business days, excluding weekends and U.S. holidays.
  2. Business days are Monday through Friday.
  3. We aim to ship in-stock items by the next business day after the order is placed.

SHIPPING METHODS & CARRIERS

  1. We ship via UPS, USPS, FedEx, and truck freight depending on item size and destination.
  2. Shipping options may include Standard Ground, 2-Day, or Next Day Air.
  3. We do not ship to:
    • P.O. Boxes
    • Freight forwarders
    • Unverified alternate addresses
  4. Next Day Air shipments must be sent to the billing address associated with the payment method.

SHIPPING COSTS

  1. Shipping rates shown at checkout are estimates based on carrier calculations. We strive to provide the most reasonable shipping rates available at the time of purchase.
  2. Vulkan Motive Inc. reserves the right to adjust the shipping method or carrier if the collected rate does not match actual shipping costs.
  3. Oversized or irregular parts may require a manual shipping quote after checkout. The customer will be contacted for approval before shipment.

OVERSIZED / OVERWEIGHT ITEMS

  1. Products such as:
    • Exhaust systems
    • Body panels
    • Undertrays
    • Windshields / glass
    • Wheels
  2. The customer will be notified of the final shipping cost before the order ships.
  3. We aim to use the most secure and cost-effective shipping method available.

INTERNATIONAL SHIPPING

  1. We ship worldwide via UPS, USPS, or DHL.
  2. Shipping costs at checkout are estimates and may change based on actual package dimensions or destination.
  3. Import duties, VAT, and customs brokerage fees are the sole responsibility of the recipient.
  4. Tracking numbers will be emailed when the order ships (please check spam/junk folders).
  5. We may require two forms of identification to verify international orders. This may include a government-issued ID and a document matching the billing address.
  6. Please note: International deliveries may experience delays due to customs processing or local carrier operations.

TRACKING

  1. Tracking numbers are sent via email once the shipping label is created.
  2. The customer may track their order using the carrier’s website or the link in the confirmation email.

SHIPPING INSURANCE (OPTIONAL)

  1. Standard shipping includes limited carrier liability coverage (typically up to $100).
  2. Optional shipping insurance may be available at checkout to protect against loss, theft, or damage.
  3. If insurance is not selected, the customer assumes full risk for any loss, theft, or damage occurring after the package leaves our facility.

DAMAGED OR MISSING ITEMS

  1. The customer must inspect all shipments immediately upon delivery.
  2. If damage is visible:
    • Open the package in front of the carrier, if possible
    • Take clear photos of all damage and packaging
    • Contact us within 4 calendar days of delivery
    • Retain all original packaging, as it may be needed for a claim
  3. Claims filed after 4 calendar days may not be honored.
  4. For truck freight or air freight, signing for the delivery confirms the order was received in good condition.
  5. Vulkan Motive Inc. is not liable for any damage or loss reported after a freight shipment has been signed for.
  6. In the event of a shipping mishap, Vulkan Motive Inc.’s liability is limited to the value of the parts ordered.

FREIGHT & SIGNATURE DELIVERIES

  1. Some packages—especially those shipped via truck freight or containing high-value items—require a signature upon delivery.
  2. By signing for the shipment, the customer confirms it was received in good condition.
  3. Do not sign for visibly damaged shipments. Refuse delivery and contact us immediately.

POLICY UPDATES

This policy is subject to change without notice.

Last updated: June 2025